We are super keen to make sure you’re happy with your purchases. And of course we will honour your rights under the Australian Consumer Law. Please read the following which outlines our returns policy. Please keep in mind that we are a small business and may not be able to offer everything chain stores can.
If there is a fault with the product we will exchange or refund. Please note that baby wraps are delicate in nature and can have tiny pulls in manufacture. This is the nature of the product and not a fault. Wraps can also snag during wash and wear – again this is the nature of the fabric. Please wash according to instructions and use a wash bag. Once swaddles are washed they cannot be returned unless the first wash reveals a fault in manufacture that could only be detected with washing (Australian Consumer Law still applies.)
Little Joey Co reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair; exchange or refund being refused.
Returns must be made within 28 days
Change of mind returns
Due to the personal nature of baby wraps, we do not exchange for change of mind.
These products can still be returned if they are faulty, not fit for their purpose or do not match the description.
How to return
Please email sarah@littlejoeyco to request a refund